Privacy Policy
1. Introduction
We at Nexus Emergency Medical Services Ltd (“we”, “us”, “our”) are committed to protecting your privacy. This Privacy Policy explains how we collect, use and safeguard your personal data when you visit or interact with our website and services.
2. Who We Are
Nexus Emergency Medical Services Ltd is a provider of event medical cover, patient transfer, repatriation and first aid training across the UK. We act as a data controller, meaning we determine how and why your personal data is processed.
3. Information We Collect
We may collect personal information you provide directly, such as:
Identity and contact details: name, email, phone number, address
Professional credentials: registration details for clinicians
Usage data: how you use our website or services
We may also collect certain anonymised technical data via cookies and similar technologies (see section 6).
4. How We Use Your Data
We process personal data for purposes including:
To provide our services (patient transfers, event cover, training)
To respond to enquiries or booking requests
To administer contracts, billing and training records
To comply with legal and regulatory obligations (such as DBS checks)
To improve our services, including through anonymised site analytics
5. Legal Basis for Processing
We rely on one or more of the following bases under data protection law:
Contractual necessity for bookings and agreements
Legal obligations such as employment or safety checks
Legitimate interests such as improving our services and website
Consent, where required (for example, marketing communication opt-ins)
6. Cookies and Site Analytics
We use cookies to enhance functionality, remember preferences and analyse site usage. For further information, please refer to our Cookie Policy. Tracking data is anonymised and not used to personally identify you.
7. Data Sharing and Disclosure
Your personal data may be shared with:
Trusted healthcare partners and subcontractors involved in service delivery
Regulatory bodies or law enforcement where required
Professional and training bodies for qualifications or compliance
IT, payroll and administrative providers
We do not sell or rent your personal data to third parties.
8. International Transfers
If we transfer data outside the UK or EU, it will be protected under appropriate safeguards such as Standard Contractual Clauses or recognised adequacy decisions.
9. Data Retention
We retain personal data only as long as necessary to fulfil the purposes for which it was collected, including legal, accounting or reporting requirements. Data is reviewed and securely deleted when no longer needed.
10. Your Rights
You have the right to:
Access your personal data
Correct inaccurate information
Request erasure in certain circumstances
Restrict or object to data processing
Request data portability where applicable
Withdraw consent at any time
To exercise these rights, please contact us using the details below.
11. Data Security
We apply appropriate technical and organisational measures, including encryption, secure storage, access controls and staff training, to protect your data.
12. Complaints
If you have concerns about how we use your data, please contact our Data Protection Officer. You also have the right to raise a complaint with the Information Commissioner’s Office (ICO) in the United Kingdom.
13. Changes to This Policy
We may update this Privacy Policy at any time. Changes will be published on this page along with the effective date. We encourage you to review it regularly.
Phone
+44 1889 227 318
hello@nexusems.co.uk
Address
Lancaster Park, Newborough Road, Staffordshire, DE13 9PD
Frequently Asked Questions
Get answers to our most commonly asked Event Medical Cover questions.
Do I need medical cover for my event?
Yes, medical cover is often a legal requirement for public events in the UK. Ensuring appropriate medical provision is essential not only for the safety of attendees, staff, and participants, but also to comply with local authority licensing conditions and the expectations of emergency services.
Event organisers have a duty of care under health and safety legislation to provide adequate medical support, and many local councils and ambulance services require a medical plan as part of the event approval process. Failure to provide suitable cover can result in your event being refused permission or shut down.
We work in line with national guidelines, including the Purple Guide, and liaise with local authorities and NHS ambulance services to ensure your event meets all regulatory and safety standards.
Why should I choose Nexus EMS for my provision?
At Nexus EMS, we pride ourselves on delivering professional, reliable, and fully compliant medical cover for events of all sizes across the UK. Here’s why event organisers choose us:
Experienced Medical Team – Our staff include HCPC-registered paramedics, experienced ambulance clinicians, nurses, and first responders, all trained to handle a wide range of incidents.
Tailored Medical Planning – We carry out risk assessments and build bespoke medical plans to suit your event, aligning with guidance from the Purple Guide, local authorities, and ambulance services.
Rapid Response & On-Site Care – With fully equipped ambulances, treatment centres, and response vehicles, we provide prompt care on-site, helping reduce pressure on NHS services.
Professional Reputation – Trusted by event organisers nationwide, we support everything from local community events to large-scale festivals, sports, and motorsport events.
Choosing Nexus EMS means peace of mind, knowing your event’s medical needs are in safe, capable hands.
I have first aid trained staff, can I not just use those?
While having first aid trained staff is valuable, it may not be sufficient to meet the legal and safety requirements for public events. First aiders typically provide basic, initial care, but they are not a substitute for professional medical cover — especially at events where the risk to attendees, participants, or staff is higher.
Local authorities, licensing bodies, and ambulance services often require a dedicated medical plan delivered by qualified professionals such as paramedics, ambulance technicians, or event medical teams. This ensures your event is compliant with health and safety regulations and the guidance set out in documents like the Purple Guide.
At Nexus EMS, we work alongside your team — not in place of them. We can complement your existing first aid provision with advanced medical support, ensuring full coverage, regulatory compliance, and the safety of everyone on site.
How do I know what level of provision I need?
The level of medical cover you need depends on several factors, including the type of event, number of attendees, activities involved, location, duration, and audience profile. There’s no one-size-fits-all approach — and getting it right is crucial for safety, compliance, and peace of mind.
At Nexus EMS, we carry out a detailed medical risk assessment based on national guidance, including the Purple Guide, and in consultation with local authorities and ambulance services. This allows us to recommend the appropriate level of cover — from first aiders to paramedics, ambulance crews, treatment centres, or full medical teams.
Whether you’re organising a small community gathering or a large-scale public event, we’ll guide you through the process to ensure your medical provision is suitable, proportionate, and fully compliant.
Do I get a report at the end of the event?
Yes, at Nexus EMS we provide a comprehensive Post-Event Medical Report for every event we support. We use a live electronic reporting system, which allows for real-time documentation during the event and efficient generation of a detailed report afterwards.
Your post-event report includes:
A summary of all medical incidents attended
Anonymised patient details and treatments provided
Any referrals or handovers to NHS services
Staffing levels and medical resources deployed
Notable concerns, trends, or recommendations for future events
Our electronic system ensures accurate, secure, and up-to-date information throughout the event, with instant access for authorised team leads or event organisers. It also supports your compliance with health and safety regulations, local authority licensing requirements, and insurance documentation.
This level of transparency and professionalism helps give organisers confidence and creates a safer, more accountable event environment.
What Our Clients Say
Don’t just take our word for it. Here’s what our staffed clients have to say about our service.
* All feedback displayed is taken from our post event surveys or reviews left online.
